When SNCF’s onboard catering supplier, Newrest, were searching for a bespoke MPoS solution to support on-board food and beverage sales, ECR’s RailPoS proved the system of choice. The requirement was for a system that would be able to support not only standard sales and cash management, but one that would offer control and visibility over operations spanning the whole of France and cross-border services.
ECR were appointed by Hub One Mobility, to provide RailPoS to Newrest for use across the SNCF network. The initial solution required extensive mapping and ECR deployed a bilingual team to run a series of fact-finding workshops, site visits and onboard reconnaissance days. Together with users both onboard and at head office, they mapped the processes and developed a clear understanding of how the business operated and how the new MPoS solution could support this on the ground.
Once the solution had been specified, and the client had signed-off the proposed plan, ECR’s dedicated development team delivered one of our most complex projects to date.
The benefits of the system:
Process transactions and calculate change in multiple currencies
The project was implemented in two phases – initially selling products, followed by the full stock management module. Together, ECR, Newrest and Hub One managed the pilot phases, initially between Paris and Lyon, then introducing other routes.
Full training was provided on-site in Paris, designed to enable the client to manage functionality such as device selling screens designed and maintained by the client’s own Back Office users, the ability to pre-set offers, products, menus etc, to reflect any menu changes ahead of time, and the ability to send messages to users via the system.